Quality Management means what the organization does to ensure that its products conform to the customer’s requirements.
Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
Quality Management system is a Customer Focused Plan that Describes
- What needs to be done?
- By Whom?
- When and Where?
- How to measure Customer Satisfaction?
Quality management system is set of Methods, Processes, Procedures, Job instructions Records used for meeting customer needs , Drives Continual Improvement , Maintains Leadership engagement
Generic Quality Management System
- Quality management system : ISO 9001 : 2008
Industry-specific quality standards
- Global Automotive Quality management system : ISO 16949:2002
- Medical Device Quality Management System : ISO 13485:2003
- Aerospace quality manager system :
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