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In today’s customer-centric market, quality is an integral factor in the growth and sustainability of any business. Businesses go the extra mile to provide the best and excellent customer experience to ensure customer satisfaction. Hence, efficient quality management which has the highest impact on customer experience is one of the most essential features for any business. Introduced by Kaoru Ishikawa, the seven basic tools of quality also known as 7QC tools are very effective in quality management and quality assurance process. So, businesses who want to ensure competitive and excellent quality of their products and services can utilize the proven 7QC tools for structuring a strategic plan for quality improvement.

Q. What are the seven Quality Control Tools?

A. Quality Control Tools are most basic and easy to understand but most widely used for improvements, following are the seven Quality Control Tools;

• Cause and Effect Diagram
• Check Sheet
• Control Charts
• Histogram
• Pareto Chart
• Scatter Diagram
• Stratification

Q. Why is it essential to understand the 7 QC tools??

A. You’ll be able to choose the best tool to assist you in resolving your issue or finding the answer to your query more quickly the more familiar you are with these common quality control tools. To find the root causes of your issue, use the Fishbone diagram. To differentiate between common and specific cause variation, a control chart is employed. To find a correlation or link between an X and Y variable, a scatter diagram is employed.

Q. What is meant by Stratification?

A. Stratification also known as a flow chart or run chart. It is a technique that separates the data gathered from a variety of sources so that patterns can be seen i.e., the path an entity has taken through a defined process.

Q. Who created the 7QC Tools?

A. Kaoru Ishikawa formalized the Seven Basic Tools of Quality Control after being inspired by Deming’s lectures. He thought that by utilizing these seven tools, 90–95 percent of a company’s issues could be resolved.

Q. What are the benefits of 7QC Tools?

A. Following are the benefits by using 7QC Tools;

• Improved quality of the product
• Helps in identifying and analyzing problems in the process
• Fishbone training aides in Kaizen (Continuous Improvement)
• Encourages teamwork
• Efficient way of solving potential problems
• Fishbone training aiming at determining root causes of problems
• Suggests area of improvement
• Enhances customer satisfaction

Q. What are the different Quality Management Techniques?

A. Monitoring all processes and procedures required to maintain or reach a given standard of excellence in your firm is known as Quality Management. Following are some of the popular Quality Management Techniques;

• Quality Management Standards
• Design of Experiments (DOE)
• 7QC Tools
• Six Sigma
• Quality Circles
• Total Quality Management (TQM)
• Lean Manufacturing

Q. How 4C can help your organization understanding 7QC Tools?

A. 4C team of certified professionals has provided 80+ implementation of 7 QC Tools and 120+ 7 QC Tools Training. By solving 200+ quality problems, 4C has empowered clients to reduce the 80% cost of poor quality. To accelerate your quality management process and reduce your cost of poor quality, contact our experts now.