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ISO 20000

Overview

IT Service Management requires an integrated approach to effectively deliver those services that truly meet customer and business requirements. To do this, established and professional methods and processes are needed.

A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.

ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard. ISO 20000 is the world’s standard for IT service management. The standard specifies a set of inter-related management processes, and is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).

The standard defines a comprehensive and closely related set of service management processes and comprises two parts:

Part One is the specification for service management which covers the IT service management. It is this part which you can be audited against and it sets out minimum requirements that must be achieved in order to gain certification.

Part Two is the code of practice for service management, which describes the best practices for service management processes within the scope of the specification.

ISO/IEC 20000 defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers.

It may be used:

  1. By businesses that are going out to tender for their services;
  2. By businesses that require a consistent approach by all service providers in a supply chain;
  3. By service providers to benchmark their IT service management;
  4. As the basis for an independent assessment;
  5. By an organization which needs to demonstrate the ability to provide services that meet customer requirements; and
  6. By an organization which aims to improve service through the effective application of processes to monitor and improve service quality.

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ISO 20000 clients

einfochips Limited
CMS Computers Ltd.
Alembic Pharmaceuticals Ltd.
System Level Solutions (India) Pvt. Ltd.

Training

We are ISO 22000 consultants offering a customized ISO 20000 training program for organizations.

ISO 20000

Implementation and documentation requirements

ISO 20000

Internal Auditor training

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Frequently Asked Questions

ISO9001 is a generally applicable quality management standard, which applies to many processes and is used by organisations in different sectors and industries. While it has many attributes and benefits that are valuable to your existing commercial relationship, it does not specifically assess your processes for IT Service Management best practice.

You should consider whether specific certification for the ITSM component of your business is important: if your organisation is within the IT service sector, then ISO20000 will provide differentiation from competitors and underpin Governance measures.

Your certification body will probably assess ISO9001 and ISO20000 together in order to be more efficient. 4C ISO 22000 consultants are associated with 15 International & National Certification agencies and thus will help you gain ISO 20000 certification.

ISO 2OOOO certification is always better for business. You’ll realize improved efficiency and effectiveness, save money, improve customer satisfaction and the quality of your service. Your organization, after undergoing ISO 20000 training, can also become certified which is marketable and a business differential.

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Empower your business with 4C

  • Team 4C has ISO 22000 consultants and IRCA certified ISO 20000 auditors for Consulting Services and ISO 20000 training.
  • 1000+ Clients Worldwide and 1500+ Certifications in different Industries including IT
  • 800+ certifications in different industries
  • Hands on experience of Team 4C in ISO 20000 training and implementing other information security for ISO 2OOOO certification.
  • Associated with 15 International & National Certification Bodies