Focus area-wise improvement initiatives
The 4C Bespoke BEX model approach consists of the following focus areas. These 6 areas are based on the belief and behaviours exhibited by high-performing organisations.
focus areas | |||||
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leadership | strategic planning | Customer - centric | workforce Management | Operation Management | measurement analysis & knowledge management |
improvement initiatives | |||||
Vision, Mission and Value | Strategy Plan | Market Research | Defining Organisation Chart, Roles & Responsibility | Process Mapping and Documentation | Communication Platforms for Staff and Non-staff |
Stakeholder Relationship Management | SWOT Analysis | Customer Segmentation | RACI matrix | Management System | Information Collection and Analysis (MIS) |
Succession Planning | Action Planning | Service Standards | Training and Development | 5S / Kaizen / Visual Management | Performance Measurement |
Leadership Development Programme | Strategic Alliances | Customer Satisfaction Survey | Suggestion Scheme | Lean / Six Sigma / Process / Improvement Tool | Internal & Suppliers Audits |
Corporate Governance Management | Balanced Scorecard | Customer Relationship Management | Employee Performance Management | ERP | Benchmarking |
Corporate Social Responsibility | Enterprise Risk Management (ERM) | Service and Product Innovation | Employee Engagement Survey | Supply Chain Management | Knowledge Management |
Improvement Initiatives
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Vision, Mission and Value
Helps to identify companies with their Vision & Mission, so that we can produce Value.
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Stakeholder Relationship Management
Helps in managing your relationships with different stakeholders and communities.
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Succession Planning
Helps to identify and develop new leaders.
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Leadership Development Programme
Programme to develop leaders, such as experience sharing, leadership training, and apprenticeship.
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Corporate Governance Management
Involves accountability of management’s actions, transparency in business activity, and protection of stakeholders’ interests.
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Corporate Social Responsibility
Strategising contribution towards societal goals.
Improvement Initiatives
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Strategy Plan
Helps in directing goal setting and resource allocation to achieve desired future results.
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SWOT Analysis
Helps organisations to identify strengths, weaknesses, opportunities and threats related to business.
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Action planning
Helps to turn your strategy and goals into action.
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Strategic Alliances
Agreements between organisations in which each commits resources to achieve a common set of objectives.
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Balanced Scorecard
Translates mission and vision statements into a comprehensive set of objectives and performance measures that can be quantified and appraised.
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Enterprise Risk Management (ERM)
Helps organisations manage risks and seize opportunities related to the achievement of their objectives.
Improvement Initiatives
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Market Research
Assist to ensure that there will be a demand for the product/service and that the requirements of the customer will be met.
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Customer Segmentation
A subdivision of a market into discrete customer groups that share similar characteristics.
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Service Standards
Defining the service standard that a customer is entitled to receive.
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Customer Satisfaction Survey
Helps to understand your customers better.
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Customer Relationship Management
Helps to understand the customer groups and respond quickly to changing customer desires.
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Service and Product Innovation
Managing how to create, exchange, evolve and apply innovative ideas to the production and delivery of products and services.
Improvement Initiatives
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Defining Organisation Chart, Roles & Responsibility
Helps to convey a company's internal structure by detailing the roles, responsibilities and relationships between individuals within an entity.
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RACI matrix
Helps in describing the participation by various roles in completing tasks or deliverables for a project or business process.
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Training and Development
Helps to raise the competencies and capabilities of employees.
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Suggestion Scheme
A system in which employees are given an opportunity to give ideas and suggestions on how to improve the organisation, and are given rewards for useful suggestions.
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Employee Performance Management
Helps to develop a systematic approach towards aligning individual and organisation goals (KRAs & KPIs).
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Employee Engagement Survey
Helps to measure and monitor employee engagement.
Improvement Initiatives
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Process Mapping and Documentation
Helps to map and document what a work process does and what standard it should follow.
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Management System
Helps to direct and control an organisation concerning quality. Implementation of QMS/EHS/EnMS, etc.
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5S/Kaizen/Visual Management
Helps in continuous improvement of manufacturing processes.
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Lean/Six Sigma/Process/Improvement Tool
Help to reduce variation and eliminate causes of defects/errors in processes.
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ERP
Helps in integrated management of main business processes.
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Supply Chain Management
Helps to synchronise the efforts of all parties.
Improvement Initiatives
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Communication Platforms for Staff and Non-staff
Having appropriate channels of communication.
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Information Collection and Analysis (MIS)
Concerned with the collection and analysis of information for organisational management and improvement.
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Performance Measurement
Helps to measure the success of an organisation, processes, people, programs, investments and acquisitions.
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Internal & Suppliers Audits
Helps to review the organisation’s activities and results referenced against Business Excellence Award Models.
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Benchmarking
Helps to identify and implement best or better practises.
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Knowledge Management
Helps to acquire and share intellectual assets.