Frequently Asked Questions
ISO9001 is a generally applicable quality management standard, which applies to many processes and is used by organisations in different sectors and industries. While it has many attributes and benefits that are valuable to your existing commercial relationship, it does not specifically assess your processes for IT Service Management best practice.
You should consider whether specific certification for the ITSM component of your business is important: if your organisation is within the IT service sector, then ISO20000 will provide differentiation from competitors and underpin Governance measures.
Your certification body will probably assess ISO9001 and ISO20000 together in order to be more efficient. 4C ISO 22000 consultants are associated with 15 International & National Certification agencies and thus will help you gain ISO 20000 certification.
ISO 2OOOO certification is always better for business. You’ll realize improved efficiency and effectiveness, save money, improve customer satisfaction and the quality of your service. Your organization, after undergoing ISO 20000 training, can also become certified which is marketable and a business differential.