Education is the bedrock of development. It is the key component that brings positive change in society and plays an essential role in any individual’s life. Hence, the quality of education cannot be compromised but should continually enhance.
What is ISO 21001- Educational Organizations Management System (EOMS)?
ISO 21001 is a Management System Standard developed by International Organization for Standardization and focuses specifically on elevating a successful interaction between an educational organization, the learner, customers, and other relevant interested parties. It produces a precise framework intending to enhance the satisfaction level of learners and the other beneficiaries and staff. The standard applies to all the educational institutes that are a part of the ecosystem that provides, shares, and facilitates the construction of knowledge to learners through the process of teaching, training, or research. The applicability is regardless of the type, size, product, and services provided.
Why is ISO 21001 important for your organization?
If we take a closer look at the education systems globally, we would find many national and regional regulations differ from one another. They have different laws based on different principles. Unlike them, IS0 21001 offers a common management tool for organizations providing educational products and services that
Who can implement ISO 21001?
The standard can apply to all organizations that provide a curriculum for the development of knowledge, skills, and attitudes through different lecturing methods. This means that The Educational Organizations Management Systems (EOMS) is not confined to schools or university level settings but to any organization that employs a curriculum to impart knowledge.
What are the Principles of ISO 21001?
a) Focus on learners and other beneficiaries
This standard’s primary focus is to meet the learner’s and other beneficiaries’ requirements and aim to exceed their expectations.
b) Visionary leadership
A visionary leadership allows all the learners and other beneficiaries to engage in creating, writing and implementing the organization’s mission, vision, and objectives.
c) Engagement of people
It is crucial for the organization to associate competent, empowered, and engaged individuals in delivering values.
d) Process approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system, including input and output.
Successful organizations consistently have an ongoing focus on improvement
f) Evidence-based decisions
Decisions and curricula based on the analysis and evaluation of data and information are more likely to produce desired results.
g) Relationship management
For sustained success, organizations manage their relationships with interested parties, such as providers.
h) Social responsibility
Socially responsible organizations are sustainable and ensure long-term success.
i) Accessibility and equity
Successful organizations are inclusive, flexible, transparent, and accountable to address learners’ individual and special needs, interests, abilities, and backgrounds.
j) Ethical conduct in education
Ethical conduct relates to the ability of the organization to create an ethical professional environment where all interested parties are dealt with equitably, conflicts of interests are avoided, and activities are conducted for the benefit of society.
k) Data security and protection
The organization creates an environment where all interested parties can interact with the educational organization in full confidence that they maintain control over the use of their data, and that the educational organization will treat their data with appropriate care and confidentiality.
(Source: ISO 21001, Annex B Principles for an EOMS)
What are the key implementation steps?
A PDCA methodology has been developed to ensure a systematic flow is in place for the implementation of all the certification and standard requirements. This method is based on the PDCA cycle, which can be fragmented into 4 phases: Plan, Do, Check and Act. The following are the detailed steps under these four main criteria.
Examples of EOMS Process
What are the benefits of ISO 21001?
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At 4C, we have a qualified and competent team with years of expertise to guide you through the process. To know more on how you can benefit your organization by implementing ISO 21001, Contact us now.