Frequently Asked Questions on ISO 9001
Seven principles of ISO 9001:2015 are :
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management.
ISO 9001:2015 is the fifth edition of the standard and provides a framework for a Quality Management System (QMS) that focuses on meeting customer requirements, enhancing customer satisfaction, and improving overall organizational performance.
The ISO 9001:2015 standard includes several key changes and updates, including a greater emphasis on risk-based thinking, a focus on context-based planning, and an expanded definition of the organization's scope. The standard also includes new requirements for leadership, knowledge management, and the use of technology in quality management processes.
ISO 9001 is not mandatory, meaning that organizations are not required by law to implement the standard or achieve certification. However, some organizations may choose to implement ISO 9001 voluntarily in order to improve their quality management practices, enhance customer satisfaction, and gain a competitive advantage in the marketplace.
In some industries, ISO 9001 certification may be a requirement for doing business, as it demonstrates an organization's commitment to quality management and can provide assurance to customers and other stakeholders that the organization has established effective quality management practices